About TDA

TDA (Touchdown Aviation) is one of the world’s largest aircraft parts suppliers. TDA’s headquarters is strategically located only a wingspan away from Amsterdam Schiphol Airport in The Netherlands. With satellite offices in London, Miami and Singapore, TDA is globally represented. With over 35 years’ experience in the industry, this successful family owned business focusses on the supply, loan, exchange and repair of high quality commercial aircraft components worldwide.

 About TDA

TDA (Touchdown Aviation) is one of the world’s largest aircraft parts suppliers. TDA’s headquarters is strategically located only a wingspan away from Amsterdam Schiphol Airport in The Netherlands. With satellite offices in London, Miami and Singapore, TDA is globally represented. With over 35 years’ experience in the industry, this successful family owned business focusses on the supply, loan, exchange and repair of high quality commercial aircraft components worldwide.

  Job description

In this role you ensure that all commercial and administrative affairs are handled correctly during the sales process. You will be working closely together with your colleagues of the sales team, and your main job is to provide excellent customer service for our European/Middle Eastern/African and Asian customers.

You will be responsible for:

  • Processing orders and directly managing customer requests.
  • Providing support to the sales team in pre/post related activities.
  • Managing complaints and process Warranty claims/ RMA accurately in accordance with rules and procedures.
  • Handle all customer service related e-mails/calls.
  • Creating and monitoring of Repair orders.
  • Recording and processing of all customer data in our CRM system.
  • Monitor (back) orders with regard to delivery dates and specific customer
  • Assisting with all other administrative tasks for the sales team.

  Job description

In this role you ensure that all commercial and administrative affairs are handled correctly during the sales process. You will be working closely together with your colleagues of the sales team, and your main job is to provide excellent customer service for our European/Middle Eastern/African and Asian customers.

You will be responsible for:

  • Processing orders and directly managing customer requests.
  • Providing support to the sales team in pre/post related activities.
  • Managing complaints and process Warranty claims/ RMA accurately in accordance with rules and procedures.
  • Handle all customer service related e-mails/calls.
  • Creating and monitoring of Repair orders.
  • Recording and processing of all customer data in our CRM system.
  • Monitor (back) orders with regard to delivery dates and specific customer
  • Assisting with all other administrative tasks for the sales team.

 

  Responsibilities

  • Processing orders and directly managing customer requests.
  • Providing support to the sales team in pre/post related activities.
  • Managing complaints and process Warranty claims/ RMA accurately in accordance with rules and procedures.
  • Handle all customer service related e-mails/calls.
  • Creating and monitoring of Repair orders.
  • Recording and processing of all customer data in our CRM system.
  • Monitor (back) orders with regard to delivery dates and specific customer
  • Assisting with all other administrative tasks for the sales team.

  Job requirements

  • HBO/MBO+ degree
  • Excellent communication skills and the ability to work effectively in an international team.
  • Strong planning and organizing skills, focus on quality & details and proactive and commercial attitude.
  • The ability to work independently and also be part of the team.
  • Full time availability (40 hrs).
  • Commercial awareness and driven to reach targets.
  • Fluent in English, both verbal and written.
  • Affinity with the aviation industry is an advantage.

 

Interested

Send your CV to Brigitte van de Drift: brigitte@tda.aero

 What we offer

  • A young, dynamic and international working environment with enthusiastic and driven colleagues.
  • A challenging position within a fast growing international family owned business.
  • Competitive salary.
  • Career opportunities within the sales/customer services team.

Acquisition further to this vacancy is not appreciated

Only residents of The Netherlands can apply for this position.

When you didn’t receive an invitation for a job interview within 2 weeks, you can assume your application was not selected for further consideration.

Interested?

Send your CV to Brigitte van de Drift: brigitte@tda.aero

  What we offer

  • A young, dynamic and international working environment with enthusiastic and driven colleagues.
  • A challenging position within a fast growing international family owned business.
  • Competitive salary.
  • Career opportunities within the sales/customer services team.

Interested? Send your resume and a short motivation to Brigitte van der Drift, brigitte@tda.aero

Acquisition further to this vacancy is not appreciated

*Only residents of The Netherlands can apply for this position.*

When you didn’t receive an invitation for a job interview within 2 weeks, you can assume your application was not selected for further consideration.