Sales Support (USA)

TDA is looking for a driven sales support person to strengthen the sales team at our office based in Miami (USA).

| About TDA

TDA is one of the world’s largest suppliers of aircraft components, with a primary focus on the purchase and dismantling of aircraft for part-out. With 40 years of industry experience, this independent company focuses on providing, loaning, exchanging and repairing high quality commercial aircraft parts worldwide.

Since 1982, we have distinguished ourselves as an innovative, multicultural company with a friendly working atmosphere through all levels of our organization. With our informal but professional way of working, we have built strong relationships with our customers, suppliers and other partners. Our team consists of loyal employees who have been with us for many years, often progressing internally to higher positions.

TDA is looking for a driven sales support person to strengthen the sales team at our office based in Miami (USA).

| About TDA

TDA is one of the world’s largest suppliers of aircraft components, with a primary focus on the purchase and dismantling of aircraft for part-out. With 40 years of industry experience, this independent company focuses on providing, loaning, exchanging and repairing high quality commercial aircraft parts worldwide.

Since 1982, we have distinguished ourselves as an innovative, multicultural company with a friendly working atmosphere through all levels of our organization. With our informal but professional way of working, we have built strong relationships with our customers, suppliers and other partners. Our team consists of loyal employees who have been with us for many years, often progressing internally to higher positions.

  Responsibilities

In this role you ensure that all commercial and administrative affairs are handled correctly during the sales process. You will be working closely together with your colleagues of the sales team, and your main job is to provide excellent customer service.

 You will be responsible for:

  • Processing orders and directly managing customer requests
  • Providing support to the sales team in pre/post related activities
  • Managing complaints and process warranty claims/RMA accurately in accordance with rules and procedures
  • Handle all customer service related e-mails and calls
  • Creating and monitoring of repair orders
  • Recording and processing of all customer data in our CRM system
  • Monitor (back) orders with regard to delivery dates and specific customer requirements
  • Assisting with all other administrative tasks for the sales team

  Responsibilities

In this role you ensure that all commercial and administrative affairs are handled correctly during the sales process. You will be working closely together with your colleagues of the sales team, and your main job is to provide excellent customer service.

 You will be responsible for:

  • Processing orders and directly managing customer requests
  • Providing support to the sales team in pre/post related activities
  • Managing complaints and process warranty claims/RMA accurately in accordance with rules and procedures
  • Handle all customer service related e-mails and calls
  • Creating and monitoring of repair orders
  • Recording and processing of all customer data in our CRM system
  • Monitor (back) orders with regard to delivery dates and specific customer requirements
  • Assisting with all other administrative tasks for the sales team

 Job requirements

  • 2-3 years of experience in a customer service position
  • Excellent communication skills and the ability to work effectively in an international team
  • A proactive and service-oriented attitude
  • Strong planning and organizing skills, focus on quality, details and proactive and commercial attitude
  • You have commercial awareness and are driven to reach targets
  • You can work independently as well as in a team
  • You are fluent in English, both verbal and written
  • Affinity with the aviation industry is an advantage

 Job requirements

  • 2-3 years of experience in a customer service position
  • Excellent communication skills and the ability to work effectively in an international team
  • A proactive and service-oriented attitude
  • Strong planning and organizing skills, focus on quality, details and proactive and commercial attitude
  • You have commercial awareness and are driven to reach targets
  • You can work independently as well as in a team
  • You are fluent in English, both verbal and written
  • Affinity with the aviation industry is an advantage

Interested?

Send us your resume and a short motivation!

Send E-mail

 What we offer

  • A dynamic and international working environment with enthusiastic and driven colleagues
  • Challenging position within a fast growing international company with a friendly working atmosphere
  • Competitive salary
  • Opportunities to grow within the sales / sales support team

Interested? Please send your resume, along with a short motivation letter to Mr. Chris Nelson ( Chris@tda.aero ) or Mr. Jeff Shidlofsky ( Jeff@tda.aero ) or check our website: www.tda.aero for more information.

Acquisition further to this vacancy is not appreciated

If you have not received an invitation within three weeks of applying, you may assume that you have not been considered for the position.

 What we offer

  • A dynamic and international working environment with enthusiastic and driven colleagues
  • Challenging position within a fast growing international company with a friendly working atmosphere
  • Competitive salary
  • Opportunities to grow within the sales / sales support team

Interested? Please send your resume, along with a short motivation letter to Mr. Chris Nelson ( Chris@tda.aero ) or Mr. Jeff Shidlofsky ( Jeff@tda.aero ) or check our website: www.tda.aero for more information.

Acquisition further to this vacancy is not appreciated

If you have not received an invitation within three weeks of applying, you may assume that you have not been considered for the position.

Interested?

Send us your resume and a short motivation!

Send E-mail